Information Systems Technical HelpDesk-St.Petersburg College
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Technical Support Desk Call Center

We are open from 7:00 am to 12:00 am (Midnight)
7 days a week

Important Announcements

  • Live@edu Student Email will be upgraded to Office 365 starting on Wednesday 5/15/2013 at 12:01 am. The upgrade could take up to 72 hours to process all accounts. Student Email will still be available during this upgrade using MySPC. Account passwords for mobile devices will be reset during this process. Check your email using MySPC after the upgrade for mobile device instructions. See http://www.spcollege.edu/email/ for more information about the upgrade.

  • Please be advised that Internet Explorer 10 is not compatible with MySPC or Pearson Learning software including MyITLab and MyMathLab. Students and faculty using Windows 8 will need to put IE 10 in Compatibility View or use an alternate browser. For more information.

  • SPC is in the midst of a new wireless network upgrade. Click here to get more details about how the new system works and how to connect.


Browser Compatibility Information


Mozilla Firefox can be downloaded here for either Windows or Mac.

Internet Explorer 10 users:
Some features in MySPC will not work correctly in Internet Explorer 10. If you are using Internet Explorer 10 and experience issues, put IE10 in Compatibility View. The instructions for setting Compatibly View for IE10 are the as IE9. Follow these instructions to view ANGEL in Compatibility View.

Asked to take a screenshot?
Here's a step-by-step guide showing how to take a screenshot: How do I take a screenshot?

Students
 Call 727-341-HELP (727-341-4357)

We are here to assist you with technical issues related to MySPC, ANGEL, Student Email, as well as other technology related problems. Before you contact us you may want to try some of the links to the left as they may solve your problem. Generally, it is best to call us for student issues.

We can be reached by email at onlinehelp@spcollege.edu

Staff and Faculty
 Call 791-2795

We can attempt to troubleshoot and walk users through solutions by phone or Microsoft Lync. System Logon, email, and ANGEL issues are our most common and it is usually best to call us for help. Other more complicated issues usually require a workorder which can be placed by Staff and Faculty here. The Technical Support Desk uses a database that is accessed by Telecommunications, Technology Resource Specialists, Network Support Specialists and departmental management. By using a shared database, we are able to build an extensive knowledge base and history of the work performed on your computer, phone, printer, etc. and improve turn-around time on outstanding work orders. Please have the following information available when contacting us: DBT #, Make & Model, office location, and any error message.

Staff E-mail: helpdesk@spcollege.edu

Or Check the Technical Support "How To / FAQ" Site

When is a Technical Support Desk work order required?