ASK FAS

Providing Answers to Your Financial Aid Questions

At SPC, we are here to help you find the answers to your questions regarding financial aid. We offer personal assistance as well as a library of:

Ask Pete icon PETE
Ask PETE a question at the bottom right-hand corner of any financial aid page!

MyPETE!
Have you asked PETE a question and gotten a generic answer?
Now, you can get a personalized answer just for you!

Ask a financial aid question such as:

  • What are my awards?
  • What is the status of my financial aid?
  • What is my SAP status?
  • Am I a dependent student?
  • What is my EFC?
  • Do I have to complete Loan Entrance Counseling?
  • Are my documents received?
  • Do I have any holds on my financial aid disbursement?

PETE is testing out additional personalized questions now. Check back here for updates.

Submit your questions online.

CAREER AND ACADEMIC ADVISING QUESTIONS
Please contact our advising team.

Virtual Financial Aid hours

  • Monday – Thursday: 10 a.m. – 6 p.m.
  • Friday: 10 a.m. – 4 p.m.
  • Saturday: 10 a.m. – 3 p.m.

You will need to sign in to the Virtual Advising Center at least 30 minutes before closing.

Visit Virtual Financial Aid

Getting Started with Virtual Financial Aid

If using a mobile device, please make sure you have downloaded the Microsoft Teams application first. This is optional if using a desktop browser.

Step 1: Install Microsft Teams.

Android and Apple mobile devices

  1. Visit the Google Play Store or Apple App Store
  2. Search for MS Teams
  3. Install MS Teams
  4. Open MS Teams
  5. Enter your student email address: example1@live.spcollege.edu
  6. Select Work/School
  7. If asked again, select Work/School
  8. Sign in with your St. Petersburg College account
  9. Launch application

PC or Mac desktop

  • Visit the Microsoft Teams site
  • Select Get the App
  • Install MS Teams
  • Open MS Teams
  • Enter your student email address: example1@live.spcollege.edu
  • Select Work/School
  • If asked again, select Work/School
  • Sign in with your St. Petersburg College account
  • Launch application

What to Expect

Important note: When connecting with the Virtual Advising Center, it’s important you are able to fully engage with an advisor. We recommend you avoid visiting the Virtual Advising Center when you are engaged in another activity, such as driving, that limits your attention during the session.

Also, please have your documents prepared and ready so we can better assist you.

  • After clicking on the Virtual Advising Center button, you will be asked to enter your student ID.
  • You will then be signed into the Virtual Advising Center.
  • When your Microsoft Teams meeting launches, click the link that is displayed on the page (make sure you remain on this page). Note: When the Advisor launches your meeting, the link will remain available for 5 minutes. Please make sure to click the link.
  • Please make sure to follow the prompts on the screen to allow access to your Microphone and enter your name if prompted.
  • You will meet one-on-one with an advisor for individual assistance.
  • At the conclusion of the meeting, you will select leave meeting to exit.

Financial aid campus locations and hours

FAS campus locations have re-opened with limited hours and services. Please select the "Virtual," “Online” or “By Phone” tab for your financial aid questions; however, if you must come to campus for services, see the adjusted hours of operation below.

  • Clearwater
    Administration Building
    Monday through Thursday, 8:30 a.m. - 5:30 p.m.
    Friday, 8:30 a.m. - 1 p.m.

  • St. Petersburg/Gibbs
    Student Success Center (SU), suites 101A-E
    Monday through Thursday, 8:30 a.m. - 5:30 pm
    Friday, 8:30 a.m. - 1 p.m.

  • Tarpon Springs
    Administration Building
    Monday through Thursday, 8:30 a.m. - 5:30 p.m.
    Friday, 8:30 a.m. - 1 p.m.

  • Seminole Campus
    UP building
    Monday through Thursday, 8:30 a.m. - 5:30 p.m.
    Friday, 8:30 am - 1 p.m.

  • Downtown Campus
    Main building
    Monday and Wednesday, 8:30 a.m. - 5:30 p.m.
    Every other Friday beginning with 7/2/2021, 8:30 a.m. - 12 noon

  • Midtown Campus
    Main building
    Tuesday and Thursday, 8:30 a.m. - 5:30 p.m.
    Every other Friday beginning with 7/9/2021, 8:30 a.m. - 12 noon

  • Allstate Center
    Main building
    Email, phone call or Zoom appts only - 727-302-6434

  • Health Education Center
    Main building
    Tuesdays & Thursdays only, 8:30 a.m. - 5:30 p.m.

View our locations page for maps and directions.

Financial aid phone contacts

General Financial Aid Questions

Phone: 727-791-2485
Fax: 727-791-2495

Student Loan Questions

  • Website: iontuition (includes a Live Chat feature)
  • Live Counselor: i3 Group
    Call 855-693-4932
    Monday-Thursday: 9 a.m.-9 p.m. EST
    Friday: 9 a.m.- 6 p.m. EST

General SPC Questions
Phone:  727-341-4772