Tuition Payment Plan
How is the Payment Plan reflected on my Student Account?
Once you have enrolled in the Nelnet Payment Plan, you will see it listed under "Items that Require My Attention" in MySPC. The due date on your SPC Fee Schedule will not change and your payments to Nelnet will not be immediately reflected. As long as you are current on your Nelnet payments, your classes will not be dropped.
When will my Nelnet payments be reflected on my Student Account?
Your student account will reflect your Nelnet payments once Nelnet sends SPC your payment, which usually occurs about six weeks afer the start of classes.
Please do not assume your balance will automatically be adjusted. You should review your agreement by logging into MySPC and clicking on the Nelnet link on your status page or by logging into Nelnet. Once in Nelnet, you can check your account, edit your personal information or change the source of where your payments are drawn.
What if I no longer need to have a Tuition Payment Plan?
If your circumstances change because of any of the following:
- You are awarded financial aid
- You have other means to pay your tuition
- You add or drop classes and your tuition and fee amount changes,
You will need to review and/or cancel your Tuition Payment Plan through Nelnet. You can do this by logging into Nelnet and going to the drop-down menu under Actions. If you do not cancel your payment plan, you must continue making payments until the payment plan is paid in full.
How can I pay off my Tuition Payment Plan?
Call Nelnet at 800-609-8056 to make a payment over the phone or log into your Nelnet account to make a payment online.
How do I receive a refund from Nelnet?
SPC processes all refunds from Nelnet through BankMobile. If you do not have a refund preference chosen in BankMobile, please go to the BankMobile website.
If I am owed a refund from Nelnet, when will I receive it?
For Fall express term agreements that have been terminated (non-guaranteed agreements) by Sept. 24, 2019, refunds will be processed the week of Oct. 7, 2019. Refunds for all other agreements (guaranteed agreements) in active status will be refunded the week of Oct. 28, 2019.
For Spring term agreements that have been terminated and are in non-guaranteed agreement status by Jan 16, 2020, refunds will be processed the week of Feb. 1, 2020. Refunds for all other agreements that have been guaranteed, will be refunded the week of Feb 24, 2020.
What does it mean when my payment plan is not guaranteed?
In order for Nelnet to guarantee full 100% of your payment plan to SPC, you must have paid 50% of your agreement and be current with your payments by Nelnet's Guarantee Date. For the Spring Term 2020 payment plan, the Guarantee Date is January 24, 2020.
For additional information, call us at 800.609.8056.
Customer service representatives are available 24/7.